Gnaros Inc o/a DocBoss (“DocBoss”, “We”) delivers the DocBoss application (“the service”) over the public Internet as Software as a Service (SaaS)

General Conditions:

The service uses the Firefox browser. While other browsers will often work, Firefox is the only browser officially supported.

Technical support may be provided either by phone, email or web meeting. On-site support will be billable work.

Any ideas or intellectual property related to the service, including but not limited to feature requests/discussions, support and training, shall remain the property of DocBoss.

The use of our service is at your own risk. The service is provided on an “as is” and “as available” basis.

You understand that we may rely on third party vendors to provide infrastructure to run the service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by DocBoss.

You will not upload any data or documents containing viruses or malicious code.

You understand that the technical processing and transmission of the Service, including your Content, may be transferred over various networks.

We may re-factor uploaded documents to reduce their size.

If your bandwidth exceeds 5GB/month, we reserve the right to throttle your usage.

Security:

We will strive to prevent unauthorized access to your information, records and data; however, no storage, collection or transmission of data on the Internet is guaranteed to be 100% secure.

Our system is designed, deployed and operated in accordance with standard industry practice. We will continue to enhance security procedures as reasonable when new technologies and procedures become available. We will adjust and augment the protection and backup systems over time in response to known or anticipated security problems. Adjustments and changes will be done by us without having to provide you with notice.

We encrypt the transmission of personal information and password as part of any account setup as a customer. Your administrator will be responsible for securing usernames and passwords provided to your users.

Users are responsible for maintaining the security of their login and password information. DocBoss is not responsible for loss or damage as a result of non-compliance.

DocBoss allows users to provide access accounts to third parties (contacts). DocBoss is not responsible for unauthorized access, loss or damage as a result of accounts provided to third parties.

Your account information is secured on a firewall protected server and can only be accessed by you or your employees using proper account and password information, and authorized employees or contractors of DocBoss who need to have access to this data in order to fulfill their given duties. All our employees and contractors with such access are required to sign confidentiality/non-disclosure agreements prior to accessing our system.

The service creates, and makes available, transmittal specific hyperlinks for inclusion in email notifications. These hyperlinks are not password protected. If used, anyone who clicks on the hyperlink will be able to download the transmittal. The links expire after a set time, and can be refreshed inside the application.

We may share your personal information or data with our parent companies, affiliates, subsidiaries and contractors for internal purposes, including uses related to the Services, or improvements to the Services. We will ensure all persons or entities under our control that have access to your data will have executed non-disclosure agreements.

Billable Work / Customization / Training:

From time to time, we will perform work for customers which is not included as part of the service (“billable work”). Any and all intellectual property created during the execution of this work including (but not limited to) code, design, and or training remains the property of DocBoss.

Template customizations, training, data migration (and all other work not directly delivered by the service) is billable work. We will always obtain customer approval prior to starting any form of billable work.

Modifications to the service and pricing:

We reserve the right at any time, and from time to time, to modify or discontinue any component of the service with or without notice. DocBoss shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of any component of the service.

Data deletion and account termination:

To remove data from the service, an email must be sent to support@docboss.com, from an email address correlated to an administrator account. Please indicate the project name, and the project ID (available in the browser hyperlink). A confirmation will be made via phone, and via email, with the source email address. Once confirmed, an email notification will be sent to all users with an administrator account. We will delete the project and all related documents and database data within 30 days of the notification.

To terminate your account, we require BOTH email and telephone confirmation from your primary account administrator. A notice of confirmation will be sent via email to all user accounts. The account will be closed within 14 days, and all data will be permanently destroyed within 90 days.

We reserve the right to terminate your account at any time for any reason. After notification by email to the primary administrator, and notice to all users, your primary administrator will have 14 days to download content from our service. Access to data will be terminated after 14 days, and all data will be destroyed 90 days after account termination.

We reserve the right to remove what we (in our sole discretion) deem inappropriate material without notice.

Warranty, Liability and Guarantees:

DocBoss does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the service will be corrected.

You expressly understand and agree that DocBoss shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if DocBoss has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.

The failure of DocBoss to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and DocBoss and govern your use of the Service, superceding any prior agreements between you and DocBoss (including, but not limited to, any prior versions of the Terms of Service).

This EULA was last updated on April 30, 2013.