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How To Enable DocBoss Support Access To Your Account

Carl Mueller
April 14, 2023
1 min read
Product Updates

Did you know that DocBoss support staff can help you directly with issues related to your account?

While we have an entire support website that answers frequently asked questions and provides videos and articles related to current and new functionality that might interest you, we can also assist you with specific questions and concerns you have.

Users must grant permission for DocBoss Support to access their system. Access permission is granted for up to 24 hours at a time.

To enable support access:

  1. Click the System Menu (gear).
  2. Click Allow support to access your account.
  3. Under the option to Allow DocBoss Support to access your account for 24 hours, click ON to grant support access. (Access can be revoked at any time by clicking OFF.)

Don’t see this option? Ask an admin user with the Security Permission to enable this. They can do so from the System Menu (gear) > Security Settings > Authorization > Allow other users to grant system access to DocBoss support.

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